Eptica cover image showing range of multichannel communication routes

Eptica – Multichannel Customer Experience Study

Eptica, a multichannel customer interaction solutions provider, came to Fink Creative to redesign/layout their yearly Multichannel Customer Experience Study which presents the latest trends in customer communication within business, analysing the most used, most popular and most successful methods of customer interaction.

The study called for a main identity image to signify the multiple channels of communication, a 40 page downloadable pdf full of all the facts, figures and explanatory infographics and a single summary infographic sheet.

The channel can be seen in full at www.eptica.com